Tariff Contact Centre

Tariff Contact Centre

Novobranská 18, 2nd floor

Telephone: 543 174 510, 543 174 541, 543 174 512

e-mail: pokuty@dpmb.cz


Opening hours:

The tariff contact center is closed to the public for preventive reasons.
However, our staff is fully at your disposal by phone or email. Thank you for your understanding. DPMB, a.s.
Monday 7:00 am - 5:00 pm
Tuesday 7:00 am - 5:00 pm
Wednesday 7:00 am - 5:00 pm
Thursday 7:00 am - 5:00 pm
Friday 7:00 am - 5:00 pm


Here you can mainly deal with the following matters:

  • Information about penalties imposed for breach of the Contractual Terms and Conditions of Travel
  • The option of creating an instalment calendar
  • Information about debts which have been ceded to other companies, including contacts to these companies
  • Information about court and out-of-course recovery of debts
  • Information about other possible ways of dealing with outstanding debts
  • The option of issuing confirmation of having no outstanding payments
  • Application for the issue of a duplicate non-transferable season ticket which has been stolen
  • Suggestions and complaints regarding ticket inspection or complaints/claims about penalties imposed


The penalty fare desk (doplatková pokladna) is also located at the Tariff Contact Centre. Here you can pay any surcharge on a fare imposed for breach of the Contractual Terms and Conditions of Travel or obtain other information regarding surcharges on fares.


Novobranská 18, 1st floor


Penalty fare desk opening hours:

Monday - Friday 7:00 am - 6:00 pm