Paper tickets

First, check that the machine is operating. If it is, the display will light up and show Tickets or Day, Date and Time (the signs will alternate). Then select the type of ticket from the menu and press the appropriate button. If you want to buy the discounted version of the ticket, you must now use the preset button Discounted. You can then select the number of units by pressing the button again. At any time during the order entry process, you can press the Cancel button to cancel the order. 

The display will show a list of coins that can be used for payment (1, 2, 5, 10, 20, 50 CZK) and at the same time the coin slot input will open. Insert coins of the desired value up to the total purchase price, preferably from the lowest to the highest value. The coin slot will close and reopened after each coin. The display shows the amount of money remaining in the purchase price. If you have selected the wrong ticket or number of tickets, you can use the Cancel button to cancel your order and the machine will refund the amount you have deposited.

When the last coin has been inserted, the tickets will be printed and the following text will appear on the display: Your request has been processed, please wait! The machine will then refund the overpayment and issue the printed tickets.

If the machine does not work, you can call +420 543 174 317 or report it to any driver.

Our ticket machines are installed at all interchanges and at all busy public transport stops. All machines are already equipped with a coin return, but please pay attention to the coin list that is displayed on the screen during the purchase process. It is not always possible to use all types of coins. Do not put coins into the machine that are not shown on the display.

Map of ticket machines

If a ticket is not being issued, first press the Cancel button. The ticket machine will return the cash you have deposited. If the button is broken, wait 20 seconds and the machine will return the coins itself.

If the ticket machine:

• did not issue a ticket or the coins you inserted in,
• has not returned the exact difference between the face value of the ticket issued and the coins inserted,
• issued an unprinted or misprinted ticket,
• issued a ticket in a different format,

you can file a complaint about the service within two working days of the fault occurring. Complaints against the ticket machine are governed by the Complaints Procedure and can be made in the following ways:

• by filling in the complaint form on the website www.dpmb.cz, 
• by phone at +420 543 174 317,
• by e-mail to JAreklamace@dpmb.cz,
• in person at the supplementary ticket office in Brno, Novobranská 18, first floor, on working days from 7:00 a.m. to 6:00 p.m

 Complaints procedure

Reporting a ticket machine malfunction

1. Free of charges:

(a) children up to 6 years of age (i.e. up to the day before their 6th birthday). No travel document is required. The child must always be accompanied by a person over 10 years of age;

(b) in zones 100 and 101, children up to the age of 10 (i.e. up to the day before their 10th birthday). A document issued by a public institution containing the child's name, surname and date of birth or a travel document is required;

(c) in zones 100 and 101, one accompanying person for a child up to the age of 3 years (i.e. up to the day before the child's 3rd birthday). The child's age shall be proved by an electronic travel document issued on presentation of the child's birth certificate or identity card6.

d) holders of a ZTP card and holders of a ZTP/P card issued by the Czech Republic on trams, buses and trolleybuses in zones 100, 101, 225, 235, 571, 575, 675, 740, 800, 900, on line 226 and on lines with operating designations 1 to 99 and outside these zones;

e) a guide for the holder of a ZTP/P card issued by the Czech Republic, including an assistance or guide dog, a wheelchair and a pram if the holder of the ZTP/P card is a child;

f) on buses in zones 225, 235, 571, 675, 740, 900, persons over 70 years of age (i.e. including the day of their 70th birthday). They must present their IDS JMK ID card;

g) on buses in zone 575, persons over 65 years of age (i.e. including the 65th birthday). They must present a chip card, IDS JMK card for pensioners or IDS JMK card for persons over 70 years of age;

h) in trams and trolleybuses, persons with authorisation to control the vehicle in accordance with the Railway Act;

i) in a bus, persons with a mandate to control the vehicle in accordance with the Road Transport Act;

j) on buses in zone 235 and on line 226, the members of Blansko Municipal Police in uniform;

k) on buses in zone 575, members of the Police of the Czech Republic and the Municipal Police of Breclav in service uniform and persons designated by the Municipal Office of Breclav;

l) in zones 100 and 101, holders of a travel document valid on the railway for the route Brno–Vienna International Airport (Vienna Airport) or in the opposite direction. The passenger proves their entitlement to transport with a special travel document issued electronically by KORDIS JMK, a.s. in the form of a QR code in the passenger's name, which is valid 4 hours before the planned departure from Brno or 4 hours after the planned arrival in Brno.

m) in zones 100 and 101, persons over 70 years of age (i.e. including the day of their 70th birthday). They shall present their identity card6 or driving licence or travel document;

n) on buses in zone 900, children under 10 years of age (i.e. up to the day preceding their 10th birthday);

o) on buses in the 900 zone, one accompanying child up to the age of 3 (i.e. until the day before the child's 3rd birthday). The age of the child is proved by an electronic identifier or IDS JMK ID card for a child under 18 years of age;

p) on buses in the 800 zone, old age pensioners and disabled persons in the 3rd stage without age limitation, disabled persons in the 1st and 2nd stages over 50 years of age and holders of Prof. MUDr. Janský's golden plaques for 40 non-contributory blood donations. They shall present a chip card, an IDS JMK card for old age pensioners or an IDS JMK card for persons over 70 years of age;

q) passengers, hand luggage and dogs on bus routes marked with letters A, B, C, D, E, F, G and H;

r) assistance or guide dogs in training marked with a reflective vest;

s) members of the Czech Union of Freedom Fighters aged 70 and over shall be transported free of charge on all lines and zones of the IDS JMK. Members of the Czech Union of Freedom Fighters aged 60 to 70 shall be transported free of charge on trains and on all lines and zones of the IDS JMK except zones 100, 101, 225, 235, 571, 575, 675, 740, 800 and 900.

2.    The following are transported free of charge:

(a) a pram/stroller for a child passenger;

(b) a wheelchair with which the holder of a ZTP or ZTP/P card is travelling;

(c) hand luggage, i.e. small items up to a maximum size of a block of 20 x 30 x 50 cm or a board not exceeding 100 x 80 x 5 cm in size, or cylindrical luggage not exceeding 150 cm in length and 10 cm in diameter, which the passenger may carry or place under the seat;

(d) one pair of skis including ski poles in a case, a snowboard, a sledge, a bobsled, a scooter up to 120 cm in length and a children's scooter.

(e) small live animals in closed containers with an impermeable bottom;

(f) one-wheeled shopping bag.

3. In Zones 100 and 101, the holder of a valid prepaid ticket issued for 2 or more days may transport a carry-on luggage[1], dog or bicycle free of charge. On lines with the operating code 100 and above, the transport of a bicycle is permitted only on the lines indicated in the timetable.